Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Syncing FF/Android changes the order of items in my FF/Windows Bookmarks Toolbar

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by amar

more options

I just got my first smartphone, a Samsung Galaxy Note 4. After I installed FF on it, connected it to my FF Sync account, and synced it for the first time, I saw something odd in my Windows version of FF. In my Bookmarks Toolbar, I have about 20 items. Half of them are bookmarks and half are folders, and I had arranged them so they alternate: bookmark/folder, bookmark,/folder, etc. I've had it that way for years.

But after the first time I synced the Android FF browser, I noticed that the items in my Bookmarks Toolbar were rearranged. Instead of alternating bookmark/folder, all the bookmarks were at the top and all the folders at the bottom. At first I didn't connect this oddity with my new phone. I assumed it was a glitch, restored my bookmarks from the most recent backup, and the Bookmarks Toolbar items were back as they had been. But the next time FF on my phone synced, the Bookmarks Toolbar items were again rearranged, bookmarks together at the top, folders together at the bottom.

This happens ONLY in the Bookmarks Toolbar. Items in my Bookmarks Menu, which are likewise arranged with bookmarks and folders in no order obvious to anyone but myself, were unchanged.

This isn't a huge deal; it's inconvenient but I'll live with it. But surely this is a bug, and unintentional. Is this the right place to report it?

I just got my first smartphone, a Samsung Galaxy Note 4. After I installed FF on it, connected it to my FF Sync account, and synced it for the first time, I saw something odd in my Windows version of FF. In my Bookmarks Toolbar, I have about 20 items. Half of them are bookmarks and half are folders, and I had arranged them so they alternate: bookmark/folder, bookmark,/folder, etc. I've had it that way for years. But after the first time I synced the Android FF browser, I noticed that the items in my Bookmarks Toolbar were rearranged. Instead of alternating bookmark/folder, all the bookmarks were at the top and all the folders at the bottom. At first I didn't connect this oddity with my new phone. I assumed it was a glitch, restored my bookmarks from the most recent backup, and the Bookmarks Toolbar items were back as they had been. But the next time FF on my phone synced, the Bookmarks Toolbar items were again rearranged, bookmarks together at the top, folders together at the bottom. This happens ONLY in the Bookmarks Toolbar. Items in my Bookmarks Menu, which are likewise arranged with bookmarks and folders in no order obvious to anyone but myself, were unchanged. This isn't a huge deal; it's inconvenient but I'll live with it. But surely this is a bug, and unintentional. Is this the right place to report it?

All Replies (2)

more options

I just realized something else: the folders in my Bookmarks Toolbar weren't just moved to the end, they were emptied of all the bookmarks that were in them.

more options

I have this problem too, except losing bookmarks. It just keeps on happening.