This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The google search engine does not load.

  • 2 replies
  • 2 have this problem
  • 16 views
  • Last reply by cjgraham82

cjgraham82
cjgraham82
more options

When trying to use Google search engine, either through the toolbar tab or just typing in the address, it says 'connecting' and the loading icon goes round and round, until it times out. Then it says : The connection was reset

The connection to the server was reset while the page was loading. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
When trying to use Google search engine, either through the toolbar tab or just typing in the address, it says 'connecting' and the loading icon goes round and round, until it times out. Then it says : The connection was reset The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the settings in your Avast security software?

Try to disable IPv6 (check for other possible causes as well).

cjgraham82
cjgraham82 Question owner
more options

Pretty sure it's not the Avast software as I only downloaded that last night in case there was a virus causing the problem. It found one small thing which I deleted, but it's still not working. I tried the IPv6 thing just now - didn't work. Tried a bunch of the other stuff in the next link, didn't work either. Maybe I should just download Chrome and use that..Though I do like Firefox.