Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cableone updated their email program and it caused me to lose my Thunderbird emails, sent list and Spam information. Please help!

more options

On June 30th Cableone updated their email system which caused my Thunderbird system to fail. I did get them to download my emails so I could receive and send form my office computer. I had my home computer setup to copy every thing here at my office. I can't get the information on my home computer now. Also when I send an email it will not copy to the sent file. I am getting emails that I was not getting before as the spam is not working also. I would like someone to contact me by phone if possible. Please notify me if you can and I will give you my phone number. Need help badly.

On June 30th Cableone updated their email system which caused my Thunderbird system to fail. I did get them to download my emails so I could receive and send form my office computer. I had my home computer setup to copy every thing here at my office. I can't get the information on my home computer now. Also when I send an email it will not copy to the sent file. I am getting emails that I was not getting before as the spam is not working also. I would like someone to contact me by phone if possible. Please notify me if you can and I will give you my phone number. Need help badly.

All Replies (4)

more options

did you contact cableone?

Also,

Why didn't you put your phone number in your first post?

Modified by beastmanrules

more options

DO NOT post your phone number or any other personal info in a public forum. There is no phone support and no one helpful is going to call you.

Edited by moderator: Posting or asking for personal information, including phone numbers and email addresses, is against the forum rules. As stated above, this is a public forum with thousands of visitors.

Modified by Shawn

more options

who will call him?

more options

No one from this forum or Thunderbird. Telling them to post their phone number is poor advice and irresponsible.