This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes on specific yet random pages.

  • 2 replies
  • 3 have this problem
  • 7 views
  • Last reply by SirBrownies

more options

This started happened recently. I haven't installed anything new such as plugins or add-ons; All I've done is update my windows and laptop drivers but I doubt that has anything to do with the situation.

When opening certain pages, Firefox just suddenly closes and a "Plugin-Container.exe has stopped working" window opens 4-5 times. Websites include:

- Youtube.com - Not the homepage, but the video page. Also note that playing embedded videos doesn't crash, but they don't play.
- The Mozilla Support Question Creation page - The page I used to make this question kept crashing. Opening it in with add-ons disabled works. [This page :https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=Firefox+crashes&step=aaq-question]
- This random page: http://blog.oscarliang.net/choose-lipo-battery-charger-power-supply/
- The troubleshooting information page [about:support]. Opening it in with add-ons disabled works.

The pages don't seem to have anything in common. What I've tried to do:

- Scan my PC for malware.
- Reset my Firefox to default settings in 'Troubleshooting Information'.
- Update Shockwave and FlashPlayer.

Crash report: https://crash-stats.mozilla.com/report/index/f82ec83e-aedc-43b0-8821-93c262150806

Any help would be appreciated.

This started happened recently. I haven't installed anything new such as plugins or add-ons; All I've done is update my windows and laptop drivers but I doubt that has anything to do with the situation. When opening certain pages, Firefox just suddenly closes and a "Plugin-Container.exe has stopped working" window opens 4-5 times. Websites include: - Youtube.com - Not the homepage, but the video page. Also note that playing embedded videos doesn't crash, but they don't play. - The Mozilla Support Question Creation page - The page I used to make this question kept crashing. Opening it in with add-ons disabled works. [This page :https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=Firefox+crashes&step=aaq-question] - This random page: http://blog.oscarliang.net/choose-lipo-battery-charger-power-supply/ - The troubleshooting information page [about:support]. Opening it in with add-ons disabled works. The pages don't seem to have anything in common. What I've tried to do: - Scan my PC for malware. - Reset my Firefox to default settings in 'Troubleshooting Information'. - Update Shockwave and FlashPlayer. Crash report: https://crash-stats.mozilla.com/report/index/f82ec83e-aedc-43b0-8821-93c262150806 Any help would be appreciated.

Chosen solution

Title of that Bug report. Crash in atiumdag.dll with old AMD drivers

Update your video / graphics drivers and see what happens. If that type of crash continues disable Hardware Acceleration in Firefox. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Title of that Bug report. Crash in atiumdag.dll with old AMD drivers

Update your video / graphics drivers and see what happens. If that type of crash continues disable Hardware Acceleration in Firefox. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Rolling back and re-installing the update seems to have fixed this. Thanks for your swift answer :D