This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Flash is not working

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

minervamedica
minervamedica
more options

When I go to a website outside of Youtube any time I try to play a video its blank. It doesn't respond, its like it doesn't even exist. I have tried reinstalling, updating both flash and firefox. In fact the error started when I "renewed" firefox and the version was updated.

All my add ons and plugins are up to date.

What is wrong with this new version of firefox?

When I go to a website outside of Youtube any time I try to play a video its blank. It doesn't respond, its like it doesn't even exist. I have tried reinstalling, updating both flash and firefox. In fact the error started when I "renewed" firefox and the version was updated. All my add ons and plugins are up to date. What is wrong with this new version of firefox?

All Replies (2)

minervamedica
minervamedica Question owner
more options

Other relevant information

Windows 7 64 bit. Display drivers are also up to date.

FredMcD
FredMcD
more options

Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration