This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I delete my old sync 1.x account data securely after Sep 30th.

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

more options

So I "Upgraded" to the new sync and ofcourse the old one cannot be logged back into nor can I use the email from my previous account as a firefox account to login and do it from there. Is there a way to securely erase all of my data associated with my old sync account after September 30th,

So I "Upgraded" to the new sync and ofcourse the old one cannot be logged back into nor can I use the email from my previous account as a firefox account to login and do it from there. Is there a way to securely erase all of my data associated with my old sync account after September 30th,

All Replies (3)

more options

Are you talking about data stored on the old sync servers or data that is synced to other connected devices?

The old Sync servers have been closed down, so this data is no longer present and could only have been accessed with the correct Sync key.

more options

cor-el said

Are you talking about data stored on the old sync servers or data that is synced to other connected devices? The old Sync servers have been closed down, so this data is no longer present and could only have been accessed with the correct Sync key.

Yes the old data stored on the old sync servers. I understand the old sync server was shut down but if I were to "Sync" my old account I can still download my data from the previous account with the correct sync key ofcourse. I want to delete the old account data from the old sync 1.x servers along with the account.

more options

The old Sync servers have been taken down, so I assume that data stored on them will be wiped off their hard drives.

"Service Gone Permanently"