Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

more options

Firefox does not start up: every time Mozilla crash reporter: 'We are sorry', firefox crashed.

Crash-ID: bp-fdf6d4f7-9f62-4eb0-939b-c19232151004

Firefox does not start up: every time Mozilla crash reporter: 'We are sorry', firefox crashed. Crash-ID: bp-fdf6d4f7-9f62-4eb0-939b-c19232151004

Chosen solution

hi, looking at this report, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

hi, looking at this report, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

more options

Thanks, Philipp, worked immediately!

Jacques