This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Firefox crashes

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by Andrew

more options

Did a Firefox "REFRESH" and am still getting this error as the page dies / locks up:

Description:

 A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	41.0.1.5750
 Application Timestamp:	560b22a1
 Hang Signature:	5d51
 Hang Type:	0
 OS Version:	6.1.7600.2.0.0.768.3
 Locale ID:	1033
 Additional Hang Signature 1:	5d5151ce3c42acd38e2e0ec6619bd37e
 Additional Hang Signature 2:	5f4e
 Additional Hang Signature 3:	5f4ebac35d339e61b6bcca1a2403d194
 Additional Hang Signature 4:	5d51
 Additional Hang Signature 5:	5d5151ce3c42acd38e2e0ec6619bd37e
 Additional Hang Signature 6:	5f4e
 Additional Hang Signature 7:	5f4ebac35d339e61b6bcca1a2403d194
Did a Firefox "REFRESH" and am still getting this error as the page dies / locks up: Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 41.0.1.5750 Application Timestamp: 560b22a1 Hang Signature: 5d51 Hang Type: 0 OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional Hang Signature 1: 5d5151ce3c42acd38e2e0ec6619bd37e Additional Hang Signature 2: 5f4e Additional Hang Signature 3: 5f4ebac35d339e61b6bcca1a2403d194 Additional Hang Signature 4: 5d51 Additional Hang Signature 5: 5d5151ce3c42acd38e2e0ec6619bd37e Additional Hang Signature 6: 5f4e Additional Hang Signature 7: 5f4ebac35d339e61b6bcca1a2403d194

All Replies (4)

more options

Oops, your post duplicated. Let's continue here: https://support.mozilla.org/questions/1087314

more options

so sorry, can't figure out how to delete this duplicate question :-)

more options

No worries, a moderator or admin will lock it at some point.

more options

Locked, thank you!