This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why do the tiles I add to New Tab disappear?

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

thomasLG
thomasLG
more options

I keep adding tiles to the New Tab page, when I hold my cursor over the pin icon it says 'Unpin' instead of Pin. So it looks like they are pinned although I can move them around to other positions. When I go to another page and come back, the tiles I placed there are gone. I have unchecked the Include Suggested Sites but that is checked again some how. This whole New Tab business is a good idea, it works fine with other browsers, but with Firefox it's a real mess. Why doesn't this work the way it is described? Are there settings I don't know about or have clicked wrong?

I keep adding tiles to the New Tab page, when I hold my cursor over the pin icon it says 'Unpin' instead of Pin. So it looks like they are pinned although I can move them around to other positions. When I go to another page and come back, the tiles I placed there are gone. I have unchecked the Include Suggested Sites but that is checked again some how. This whole New Tab business is a good idea, it works fine with other browsers, but with Firefox it's a real mess. Why doesn't this work the way it is described? Are there settings I don't know about or have clicked wrong?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A page that is pinned to a tile means that you have dragged a link to the tile or that you have clicked the pinned button to pin this web page. You are still able to rearrange tiles by dragging them around.

You should keep tiles that are pinned and tiles that have a dragged bookmark or history item.

Changes made manually on the about:newtab page are stored in prefs that you can find on the about:config page.

  • browser.newtabpage.pinned stores websites that you have pinned to a tile.
  • browser.newtabpage.blocked stores websites that you have removed by clicking the X button in a tile.

If you do not keep changes after a restart or otherwise have problems with preferences, see:

There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.