This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Message to multiple recipients shows in Sent Folder but message is not being received by anyone

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Matt

Aran
Aran
more options

I am attempting to send a small message to 25 recipients. The message appears in my Sent Folder but none of the recipients, including myself, are receiving the message. I am hesitant to break up the amount of recipients & resend the message because I do not want people receiving the same message over & over. Plus, 25 does not seem like a high number

I am attempting to send a small message to 25 recipients. The message appears in my Sent Folder but none of the recipients, including myself, are receiving the message. I am hesitant to break up the amount of recipients & resend the message because I do not want people receiving the same message over & over. Plus, 25 does not seem like a high number

All Replies (3)

gild
gild
more options

How are you addressing the message? Thunderbird requires that each recipient be listed on its own line in the address area. It does not accept multiple recipients on one line separated by commas, or semi-colons.

TRY ' To: address1 To: address2 To: address3'

And NOT 'To: address1, address2, address3'

From article Addressing an Email

https://support.mozilla.org/en-US/kb/addressing-email

"...Thunderbird places only one recipient into each addressing box, creating multiple addressing boxes when there are multiple recipients..."

TB-38.3 Win10-PC

Modified by gild

Aran
Aran Question owner
more options

Each address is on a separate line

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

25 may well be to many. What mail provider are you using? many ISPs have what is best described as draconian limits for multiple recipients and total emails per day. (Mostly US based ISP have the weird spam rules)