This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Updated to Firefox 42. and also updated Norton indentity safe.. password vault still not working even though it is enabled.

fsteddie6
fsteddie6
more options

As both Norton and Mozilla claimed an updated Norton toolbar with identity safe would work with the newest Firefox I have updated both. I now have Firefox 42. and Norton identity safe 2015.5.6.76 as instructed. Norton identity safe is also enabled through the tools / add ons in Firefox. The basic Norton toolbar is there but with NO features including the security vault for password logins. What else can I do at this point to make it compatible ????? I have restarted my computer several times and it says they are active but I get no results with my security vault.

Thank You, Ed M

As both Norton and Mozilla claimed an updated Norton toolbar with identity safe would work with the newest Firefox I have updated both. I now have Firefox 42. and Norton identity safe 2015.5.6.76 as instructed. Norton identity safe is also enabled through the tools / add ons in Firefox. The basic Norton toolbar is there but with NO features including the security vault for password logins. What else can I do at this point to make it compatible ????? I have restarted my computer several times and it says they are active but I get no results with my security vault. Thank You, Ed M

Chosen solution

hi ed, norton is currently only providing a limited version of its toolbar extension: https://community.norton.com/en/blogs/product-update-announcements/firefox-41-and-42-limited-support-norton-toolbar if you'd liek to get an update on the timing of when the full-featured version of their addon is going to be released, you'd have to get in contact with norton's support, since we don't know the details on this.

Read this answer in context 👍 11

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi ed, norton is currently only providing a limited version of its toolbar extension: https://community.norton.com/en/blogs/product-update-announcements/firefox-41-and-42-limited-support-norton-toolbar if you'd liek to get an update on the timing of when the full-featured version of their addon is going to be released, you'd have to get in contact with norton's support, since we don't know the details on this.

JerryHElkGrove
JerryHElkGrove
more options

Ihave dropped back to older versions and it appears that Firefox no longer supports the Vault in those versions. The only thing I can do is use IE to get to my vault. I was forced to 42 when I rebooted my system and when I try an older version of Firefox now the Norton Vault is no longer supported by Firefox.