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Every time I try to watch the AOL news stories with video, it freezes and the video won't play.

  • 4 replies
  • 3 have this problem
  • 8 views
  • Last reply by tercassidy

tercassidy
tercassidy
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It keeps saying a script is running and says script running. No matter what box i check Stop, run, continue it just stays frozen. It seems this started when I updated Firefox.

It keeps saying a script is running and says script running. No matter what box i check Stop, run, continue it just stays frozen. It seems this started when I updated Firefox.

Chosen solution

Please try this

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Read this answer in context 👍 1

All Replies (4)

FredMcD
FredMcD
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If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

If the above does not help,

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

tercassidy
tercassidy Question owner
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Sorry, I cannot figure this out. My updates are automatic so turned up nothing, tried safe mode, no change. the other suggestions are beyond my expertise.

Aman Routh
Aman Routh
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Chosen Solution

Please try this

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

tercassidy
tercassidy Question owner
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Thank you Aman. I believe this has fixed the issue.