This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Is there a way to display sent mail replies in email threads, so the entire exchange is visible?

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by sfhowes

driddels
driddels
more options

Basically, I'd like to combine my Sent Mail (outbox) with my Inbox, so that threads can contain both sides of the conversation. I'm working a tech support position, and I need to be able to easily track a lot of conversations at one time.

Basically, I'd like to combine my Sent Mail (outbox) with my Inbox, so that threads can contain both sides of the conversation. I'm working a tech support position, and I need to be able to easily track a lot of conversations at one time.

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor
more options

There are a couple of add-ons that might help:

https://addons.mozilla.org/en-US/thunderbird/addon/copy-sent-to-current/

(read disclaimers about Gmail)

and:

https://addons.mozilla.org/en-us/thunderbird/addon/send-and-file/

To see all sent and received messages in a specific thread, right-click and 'Open Message In Conversation'.