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Firefox crashes immediately on launch with crash reporter

  • 1 reply
  • 1 has this problem
  • 17 views
  • Last reply by philipp

kdressel1
kdressel1
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Crashes at startup. Safemode not working, refresh tool didn't help. Re-install to latest, including removing the directory didn't help. Can't get the troubleshooting info because FF won't open.

Crash ID: bp-aa95dfeb-3816-4cd8-9d19-c932d2151203

Crashes at startup. Safemode not working, refresh tool didn't help. Re-install to latest, including removing the directory didn't help. Can't get the troubleshooting info because FF won't open. Crash ID: bp-aa95dfeb-3816-4cd8-9d19-c932d2151203

Chosen solution

hi kdressel1, thanks for providing those crash ids - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

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philipp
philipp
  • Moderator
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Chosen Solution

hi kdressel1, thanks for providing those crash ids - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/