This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Flash Crashing and Video Playback/Streaming Issues

  • 3 replies
  • 8 have this problem
  • 1 view
  • Last reply by Juicyfunk

Juicyfunk
Juicyfunk
more options

Recently did a reinstall of Windows 7 and have been experiencing issues with Flash and video playback in general. Issues may or may not be related. I have not detected the issues with Opera and so I think these are Firefox problems. The 3 main video sites I use are YouTube (HTML 5 player), twitch.tv, and Crunchyroll.

1) Flash very quickly and consistently crashes 

   * Specifically noted when viewing streams on twitch.tv
   * Often crashes within a minute, almost certainly within a few minutes
   * Crash logs provided below

2) Playback hangs 

   * Occurs on all 3 sites
   * On twitch, stream freezes (but Flash does not crash). On YouTube, loading circle comes up and video freezes
   * If this occurs on twitch, Flash less likely to officially crash

3) Volume Cuts Out 

   * Occurs on all 3 sites
   * If this occurs on twitch, Flash may still crash after
   * I've had volume issues with my system in general, with volume occasionally cutting in gaming programs, such as League of   Legends and Hearthstone. That being said, I do not experience this issue with Opera and this only occurs on video playback in Firefox.

Flash Crash IDs: bp-8e2f650d-7fc2-4235-a864-ef4282151205 bp-a6760c7c-c561-4be5-bd48-bea1f2151205 bp-82dee164-b506-4282-bca7-6f18a2151205 bp-ef411a19-00b9-4406-b91f-bd0572151205 bp-2cee7e29-008c-4e6f-9faa-eea992151117

Attempted Solutions: 

   * Disabled hardware acceleration in Flash
   * Reinstalled/Updated Flash and (I think) made sure there is only one version of Flash
   * Reinstalled/Updated Firefox
   * Cleared cookies/cache/other stored web data
   * Updated all drivers

I would hate to stop using Firefox as it's my favorite browser and works just fine on all of my other devices, but if this problem persists I'm going to have to. Any help or insight is appreciated!

Recently did a reinstall of Windows 7 and have been experiencing issues with Flash and video playback in general. Issues may or may not be related. I have not detected the issues with Opera and so I think these are Firefox problems. The 3 main video sites I use are YouTube (HTML 5 player), twitch.tv, and Crunchyroll. 1) Flash very quickly and consistently crashes * Specifically noted when viewing streams on twitch.tv * Often crashes within a minute, almost certainly within a few minutes * Crash logs provided below 2) Playback hangs * Occurs on all 3 sites * On twitch, stream freezes (but Flash does not crash). On YouTube, loading circle comes up and video freezes * If this occurs on twitch, Flash less likely to officially crash 3) Volume Cuts Out * Occurs on all 3 sites * If this occurs on twitch, Flash may still crash after * I've had volume issues with my system in general, with volume occasionally cutting in gaming programs, such as League of Legends and Hearthstone. That being said, I do not experience this issue with Opera and this only occurs on video playback in Firefox. Flash Crash IDs: bp-8e2f650d-7fc2-4235-a864-ef4282151205 bp-a6760c7c-c561-4be5-bd48-bea1f2151205 bp-82dee164-b506-4282-bca7-6f18a2151205 bp-ef411a19-00b9-4406-b91f-bd0572151205 bp-2cee7e29-008c-4e6f-9faa-eea992151117 Attempted Solutions: * Disabled hardware acceleration in Flash * Reinstalled/Updated Flash and (I think) made sure there is only one version of Flash * Reinstalled/Updated Firefox * Cleared cookies/cache/other stored web data * Updated all drivers I would hate to stop using Firefox as it's my favorite browser and works just fine on all of my other devices, but if this problem persists I'm going to have to. Any help or insight is appreciated!

Chosen solution

Unfortunately, I've tried all of cor-el's fixes without success.

However, I switched to using Realtek's audio drivers instead of Microsoft's and everything seems to be running smoother. Will update again later when I've done more testing.

Read this answer in context 👍 0

All Replies (3)

Juicyfunk
Juicyfunk Question owner
more options

Just to clarify, Flash crashes on sites other than twitch.tv as well, but occurs there the quickest.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Juicyfunk
Juicyfunk Question owner
more options

Chosen Solution

Unfortunately, I've tried all of cor-el's fixes without success.

However, I switched to using Realtek's audio drivers instead of Microsoft's and everything seems to be running smoother. Will update again later when I've done more testing.