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Firefox crashes

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  • 1 has this problem
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  • Last reply by felixdroin

felixdroin
felixdroin
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Hi everybody,

I've got an issue with firefox. It's always crashing when using facebook after few minutes. If the facebook page is not loaded, crash are less likely to occure, but still, it will crash on some websites.

I've already tried lanching firefox in safe mode, no change.

Here is the crash report I got, I really hope that one of you can help me figuring out what is going on ...

Thanks !!!

AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0 AsyncPluginInit: 0 BuildID: 20151208100201 CrashTime: 1450541578 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1450443473 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x08a0GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 98260 StartupTime: 1450443473 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20151208100201","version":"43.0","vendor":"Mozilla","platformVersion":"43.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7936,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":10,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"11.4.2","locale":"fr-FR"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"fr","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":14786,"resetDate":16784},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Le thème par défaut.","name":"Thème par défaut","userDisabled":false,"appDisabled":false,"version":"43.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16654,"updateDay":16787},"activePlugins":[{"name":"DivX Web Player","version":"1.4","description":"DivX Web Player version 1.4.1.4","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/divx"],"updateDay":14337},{"name":"SharePoint Browser Plug-in","version":"14.0.0","description":"Microsoft Office for Mac SharePoint Browser Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14846},{"name":"Flip4Mac Windows Media Plugin 2.3.8 ","version":"2.3.8.1","description":"The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/x-ms-asf","video/x-ms-asx","audio/x-ms-wax","application/x-ms-wmp","video/x-ms-wmp","application/x-mplayer2","video/x-ms-wmx","video/x-ms-wm","video/x-ms-wvx","video/x-ms-wmv","video/x-ms-asf-plugin","audio/x-ms-wma","application/asx"],"updateDay":14987},{"name":"Silverlight Plug-In","version":"4.0.60531.0","description":"4.0.60531.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":15125},{"name":"iPhotoPhotocast","version":"7.0","description":"iPhoto6","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/photo"],"updateDay":15850},{"name":"QuickTime Plug-in 7.7.1","version":"7.7.1","description":"Ce module vous permet de visualiser le contenu multimédia de nombreux sites web. Pour en savoir plus","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-midi","audio/x-ac3","video/mp4","video/x-m4v","application/x-sdp","audio/amr","application/x-rtsp","image/tiff","video/3gpp2","image/jpeg2000","audio/mpeg","image/x-quicktime","audio/mpeg3","application/sdp","application/x-mpeg","image/x-macpaint","video/mpeg","video/x-msvideo","audio/aac","audio/x-gsm","video/sd-video","audio/x-caf","audio/3gpp","image/x-jpeg2000-image","audio/mp3","image/x-targa","video/avi","image/png","image/x-tiff","audio/mp4","image/jp2","audio/x-aiff","video/x-mpeg","video/3gpp","audio/x-mpeg","audio/x-aac","audio/mid","audio/3gpp2","audio/midi","audio/x-wav","audio/x-mp3","video/quicktime","audio/x-mpeg3","image/x-bmp","audio/ac3","image/pict","audio/x-m4p","audio/x-m4a","image/x-pict","image/x-png","image/x-sgi","audio/x-m4b","audio/aiff","video/flc","audio/basic","image/jpeg2000-image","audio/wav","audio/vnd.qcelp","video/msvideo"],"updateDay":15967},{"name":"Java Applet Plug-in","version":"Java 7 Update 45","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.4","application/x-java-applet;version=1.2.1","application/x-java-applet;deploy=10.45.2","application/x-java-applet;javafx=2.2.45","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.3","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-vm-npruntime","application/x-java-applet;jpi-version=1.7.0_45","application/x-java-applet;version=1.7","application/x-java-applet;version=1.4.1","application/x-java-applet;version=1.1.2","application/x-java-applet","application/x-java-applet;version=1.2","application/x-java-applet;version=1.1","application/x-java-applet;version=1.1.3","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.5"],"updateDay":15986},{"name":"Adobe Acrobat NPAPI Plug-in, Version 10.1.10","version":"10.1.10","description":"Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.10","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.adobe.pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.adobe.xdp+xml","application/vnd.fdf","application/vnd.adobe.xfd+xml","application/pdf","application/vnd.adobe.xfdf"],"updateDay":16198},{"name":"Google Talk Plugin Video Renderer","version":"5.40.2.0","description":"Version 5.40.2.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/o1d"],"updateDay":16462},{"name":"Google Talk Plugin","version":"5.40.2.0","description":"Version 5.40.2.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/googletalk"],"updateDay":16462},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16786},{"name":"Picasa","version":"1.0","description":"Picasa plugin.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-picasa-detect"],"updateDay":15351}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.1","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 URL: https://www.facebook.com/ Vendor: Mozilla Version: 43.0 useragent_locale: fr

Hi everybody, I've got an issue with firefox. It's always crashing when using facebook after few minutes. If the facebook page is not loaded, crash are less likely to occure, but still, it will crash on some websites. I've already tried lanching firefox in safe mode, no change. Here is the crash report I got, I really hope that one of you can help me figuring out what is going on ... Thanks !!! AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0 AsyncPluginInit: 0 BuildID: 20151208100201 CrashTime: 1450541578 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1450443473 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x08a0GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 98260 StartupTime: 1450443473 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20151208100201","version":"43.0","vendor":"Mozilla","platformVersion":"43.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7936,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":10,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"11.4.2","locale":"fr-FR"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"fr","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":14786,"resetDate":16784},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Le thème par défaut.","name":"Thème par défaut","userDisabled":false,"appDisabled":false,"version":"43.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16654,"updateDay":16787},"activePlugins":[{"name":"DivX Web Player","version":"1.4","description":"DivX Web Player version 1.4.1.4","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/divx"],"updateDay":14337},{"name":"SharePoint Browser Plug-in","version":"14.0.0","description":"Microsoft Office for Mac SharePoint Browser Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14846},{"name":"Flip4Mac Windows Media Plugin 2.3.8 ","version":"2.3.8.1","description":"The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/x-ms-asf","video/x-ms-asx","audio/x-ms-wax","application/x-ms-wmp","video/x-ms-wmp","application/x-mplayer2","video/x-ms-wmx","video/x-ms-wm","video/x-ms-wvx","video/x-ms-wmv","video/x-ms-asf-plugin","audio/x-ms-wma","application/asx"],"updateDay":14987},{"name":"Silverlight Plug-In","version":"4.0.60531.0","description":"4.0.60531.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":15125},{"name":"iPhotoPhotocast","version":"7.0","description":"iPhoto6","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/photo"],"updateDay":15850},{"name":"QuickTime Plug-in 7.7.1","version":"7.7.1","description":"Ce module vous permet de visualiser le contenu multimédia de nombreux sites web. Pour en savoir plus","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-midi","audio/x-ac3","video/mp4","video/x-m4v","application/x-sdp","audio/amr","application/x-rtsp","image/tiff","video/3gpp2","image/jpeg2000","audio/mpeg","image/x-quicktime","audio/mpeg3","application/sdp","application/x-mpeg","image/x-macpaint","video/mpeg","video/x-msvideo","audio/aac","audio/x-gsm","video/sd-video","audio/x-caf","audio/3gpp","image/x-jpeg2000-image","audio/mp3","image/x-targa","video/avi","image/png","image/x-tiff","audio/mp4","image/jp2","audio/x-aiff","video/x-mpeg","video/3gpp","audio/x-mpeg","audio/x-aac","audio/mid","audio/3gpp2","audio/midi","audio/x-wav","audio/x-mp3","video/quicktime","audio/x-mpeg3","image/x-bmp","audio/ac3","image/pict","audio/x-m4p","audio/x-m4a","image/x-pict","image/x-png","image/x-sgi","audio/x-m4b","audio/aiff","video/flc","audio/basic","image/jpeg2000-image","audio/wav","audio/vnd.qcelp","video/msvideo"],"updateDay":15967},{"name":"Java Applet Plug-in","version":"Java 7 Update 45","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.4","application/x-java-applet;version=1.2.1","application/x-java-applet;deploy=10.45.2","application/x-java-applet;javafx=2.2.45","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.3","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-vm-npruntime","application/x-java-applet;jpi-version=1.7.0_45","application/x-java-applet;version=1.7","application/x-java-applet;version=1.4.1","application/x-java-applet;version=1.1.2","application/x-java-applet","application/x-java-applet;version=1.2","application/x-java-applet;version=1.1","application/x-java-applet;version=1.1.3","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.5"],"updateDay":15986},{"name":"Adobe Acrobat NPAPI Plug-in, Version 10.1.10","version":"10.1.10","description":"Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.10","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.adobe.pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.adobe.xdp+xml","application/vnd.fdf","application/vnd.adobe.xfd+xml","application/pdf","application/vnd.adobe.xfdf"],"updateDay":16198},{"name":"Google Talk Plugin Video Renderer","version":"5.40.2.0","description":"Version 5.40.2.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/o1d"],"updateDay":16462},{"name":"Google Talk Plugin","version":"5.40.2.0","description":"Version 5.40.2.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/googletalk"],"updateDay":16462},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16786},{"name":"Picasa","version":"1.0","description":"Picasa plugin.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-picasa-detect"],"updateDay":15351}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.1","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 URL: https://www.facebook.com/ Vendor: Mozilla Version: 43.0 useragent_locale: fr

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

felixdroin
felixdroin Question owner
more options

bp-c99821d1-663f-4cec-a524-80caa2151218 Il y a 1 jour bp-cf11e056-168b-4cef-a0b4-1bc7a2151218 Il y a 1 jour bp-e610c969-7e13-49b3-8152-596b22151215 15/12/15 13:25 bp-8f52ee81-90bd-4b7f-abb3-eaf482151215 15/12/15 11:37 bp-22fcf6e0-bd7c-46d6-8753-d84ff2151215 15/12/15 11:30 bp-b816911c-c2d6-4149-ae84-083f52151215 15/12/15 11:29 bp-24b5e315-8c00-40da-85ad-f76132151213 13/12/15 16:59