This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why getting a Blank page for the homepage clicking on firefox icon?

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by philipp

cxszambe
cxszambe
more options

We use firefox at work. Our system is set has the homepage. In the past week, people are experiencing when they click on the firefox icon instead of getting the login page for our system, they are receiving a blank page. I have checked the options in tools and the homepage is set up correctly. If they click on their home icon in the toolbar it will take them to the system login page. I am not understand why it is suddenly doing this. Anyone have any suggestions what the issue is?

We use firefox at work. Our system is set has the homepage. In the past week, people are experiencing when they click on the firefox icon instead of getting the login page for our system, they are receiving a blank page. I have checked the options in tools and the homepage is set up correctly. If they click on their home icon in the toolbar it will take them to the system login page. I am not understand why it is suddenly doing this. Anyone have any suggestions what the issue is?

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, this may well be https://bugzilla.mozilla.org/show_bug.cgi?id=1243098 - at the moment the only known workaround would be to use a 64bit version of firefox unfortunately: https://www.mozilla.org/en-US/firefox/all/