This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Hey Matt, We Pasted information ! Thanks

more options


 Application Basics
   Name: Thunderbird
   Version: 38.5.1
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Thunderbird/38.5.1
   Profile Directory: Open Directory
             (Local drive)
   Application Build ID: 20160106101225
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.bell.net:993, SSL, passwordCleartext
     OUTGOING: smtphm.sympatico.ca:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
 Extensions
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.5.1
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 15f9db1a-7c55-4bfb-b11f-ffa736e4ae0
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1456699038
     places.history.expiration.transient_current_max_pages: 96610
     plugin.importedState: true
 Graphics
     Adapter Description: X.Org -- Gallium 0.4 on AMD RS780
     Vendor ID: X.Org
     Device ID: Gallium 0.4 on AMD RS780
     Driver Version: 3.0 Mesa 10.1.0
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: cairo
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.10
     4.10.10
     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
     NSS Util
     3.19.2.1
     3.19.2.1
     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
Application Basics Name: Thunderbird Version: 38.5.1 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Thunderbird/38.5.1 Profile Directory: Open Directory (Local drive) Application Build ID: 20160106101225 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.bell.net:993, SSL, passwordCleartext OUTGOING: smtphm.sympatico.ca:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports Extensions Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.5.1 mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: 15f9db1a-7c55-4bfb-b11f-ffa736e4ae0 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1456699038 places.history.expiration.transient_current_max_pages: 96610 plugin.importedState: true Graphics Adapter Description: X.Org -- Gallium 0.4 on AMD RS780 Vendor ID: X.Org Device ID: Gallium 0.4 on AMD RS780 Driver Version: 3.0 Mesa 10.1.0 WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: cairo AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS Util 3.19.2.1 3.19.2.1 NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC

All Replies (1)

more options

Please do not start multiple threads for the same issue.

Continue in your original. https://support.mozilla.org/en-US/questions/1112984