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Bank website not accessable

  • 4 replies
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  • Last reply by davestexas

davestexas
davestexas
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FF updated itself to v.45.0 on 11 Mar '16 and again on 18 Mar '16 to v45.0.1 Since the 11 Mar update I have not been able to access my bank account. Never a problem with previous version of FF, so how can I go back to the version previous to v. 45.0/45.0.1? Bank online techs assure me it is a browser issue, not their fault. I've tried all kinds of advice, none resolve the issue.

FF updated itself to v.45.0 on 11 Mar '16 and again on 18 Mar '16 to v45.0.1 Since the 11 Mar update I have not been able to access my bank account. Never a problem with previous version of FF, so how can I go back to the version previous to v. 45.0/45.0.1? Bank online techs assure me it is a browser issue, not their fault. I've tried all kinds of advice, none resolve the issue.

Modified by davestexas

All Replies (4)

ideato
ideato
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Hello davestexas, check in about:config if the dom.storage.enabled is True (default).

Did you also try to rename the cookies.sqlite to cookies.sqlite.old in firefox profile folder ? Delete if you find others cookie files like cookies.sqlite-journal or cookies.sqlite-shm or cookies.sqlite-wal. Any luck ?

thank you

davestexas
davestexas Question owner
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Followed the first suggestion and found it> True. Can not open any of the sqlite files and could not for an 'app'/program to do so.....

Thank you for the help, I appreciate it

Dave

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you get an empty page or do you get a page with an error message?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
davestexas
davestexas Question owner
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Attempted to sign-on to the bank account today. Actually got farther then I've been able to for weeks using FF. With that 'farther attempt' I called the bank online tech and got someone there who knew her stuff. I took about 20min to finally solve, but she solved the problem and I was able to use FF again. We rebooted my pc from completely Off, then she wiped out all my account online credentials. I redid everything and ....voila! I appreciate the responses posted here. Thanks a lot Dave