This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Flash player issue

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

aristidv
aristidv
more options

Hello to all, I have a Windows 10 computer and 64-bit Nvidia graphics card GTX 970, with operating system, drivers and firefox all updated. No plugins and add-ons. I have a problem with flash player video with Firefox (no problem with other browsers) classical screen "is a crash occurred in the Adobe Flash plugin" appears.

Several forum say try to remove hardware acceleration. In Firefox options I tried to uncheck the hardware acceleration, but then when I check on Flash Player window settings, hardware acceleration check box is always enabled and if I click to remove the tick is not selectable.

I also tried it in about: config setting true: gfx.direct2d.disabled layers.acceleration.disabled and then re-initialize the plugins database, reinstalling Flash, but the hardware acceleration check box is always enabled, no chance 'to deselect.

Important: If I uninstall Flash, the video works.

There 's a way to use flash?

Thank you.

A. Veneziano

Hello to all, I have a Windows 10 computer and 64-bit Nvidia graphics card GTX 970, with operating system, drivers and firefox all updated. No plugins and add-ons. I have a problem with flash player video with Firefox (no problem with other browsers) classical screen "is a crash occurred in the Adobe Flash plugin" appears. Several forum say try to remove hardware acceleration. In Firefox options I tried to uncheck the hardware acceleration, but then when I check on Flash Player window settings, hardware acceleration check box is always enabled and if I click to remove the tick is not selectable. I also tried it in about: config setting true: gfx.direct2d.disabled layers.acceleration.disabled and then re-initialize the plugins database, reinstalling Flash, but the hardware acceleration check box is always enabled, no chance 'to deselect. Important: If I uninstall Flash, the video works. There 's a way to use flash? Thank you. A. Veneziano

All Replies (1)

FredMcD
FredMcD
more options

Without flash, a clip could not play. However, many websites now use the html5player.

See if any of these links can help; https://support.mozilla.org/en-US/search?w=1&q=html5+player