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how can i get rid of video download convertor that has infected my firefox brower

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by Maryeile

Maryeile
Maryeile
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I was asked to download video download convertor toolbar and the request appeared to come from Firefox. It is not in my programmes to unistall it and i don't know how to get rid of it. Can you help?

I was asked to download video download convertor toolbar and the request appeared to come from Firefox. It is not in my programmes to unistall it and i don't know how to get rid of it. Can you help?

Chosen solution

Hi, have look in the Add-ons Manager (Ctrl+Shift+A) > Plugins & Extensions, and remove it if it's there.

If not, you can try these free programs to scan for malware, which work with your existing antivirus software:

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us. Thank you!

Read this answer in context 👍 4

All Replies (2)

Scribe
Scribe
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Chosen Solution

Hi, have look in the Add-ons Manager (Ctrl+Shift+A) > Plugins & Extensions, and remove it if it's there.

If not, you can try these free programs to scan for malware, which work with your existing antivirus software:

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us. Thank you!

Maryeile
Maryeile Question owner
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I found the answer helpful and tried the first two suggestions addon manager and scanning the first anti-virus option, when that didn't find anything I tried to solve it myself.

I managed to get to Firefox restore previous settings or something like that. This allowed Firefox to return to original settings which removed the offending toolbar.

Thank you for your help