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Since moving from XP to Windows 7 OS, Thunderbird has been "not responding" consistantly. How can this be fixed?

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  • Last reply by Wayne Mery

lmobilio
lmobilio
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We have a user that recently moved from a Windows XP machine to a Windows 7 machine. She used Thunderbird Client for email successfully on XP. Since she has been moved to a Windows 7 machine, issues are being experienced on a regular basis. As we work our way down the folders, the system freezes with a "not responding" message.

Applying Outlook IMAP client has worked successfully without the same issues being experienced. If there a compatibility issue between Windows 7 and Thunderbird that could be causing the issue? What action can we take to determine the source of the issue?

We have a user that recently moved from a Windows XP machine to a Windows 7 machine. She used Thunderbird Client for email successfully on XP. Since she has been moved to a Windows 7 machine, issues are being experienced on a regular basis. As we work our way down the folders, the system freezes with a "not responding" message. Applying Outlook IMAP client has worked successfully without the same issues being experienced. If there a compatibility issue between Windows 7 and Thunderbird that could be causing the issue? What action can we take to determine the source of the issue?

Modified by Wayne Mery

All Replies (1)

Wayne Mery
Wayne Mery
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Start *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?