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I've repeatedly download Firefox 47.0 for mac, but every time I restart my browser it fails to install and I'm stuck with 37.0.1

  • 4 replies
  • 1 has this problem
  • 21 views
  • Last reply by ideato

joe2goo
joe2goo
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Even after downloading 47.0 multiple times for my macbook pro it fails to install upon restarting my browser. There is no fail message, simply one telling me I need to upgrade!

Even after downloading 47.0 multiple times for my macbook pro it fails to install upon restarting my browser. There is no fail message, simply one telling me I need to upgrade!

Chosen solution

Hello to all, please try the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

thank you

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All Replies (4)

FredMcD
FredMcD
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Are you using the update stub, or using the full installer? Download Firefox For All languages And Systems {web link}

James
James
  • Moderator
  • Top 10 Contributor
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See https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

James
James
  • Moderator
  • Top 10 Contributor
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FredMcD said

Are you using the update stub, or using the full installer?

This is a Mac OSX user and not on Windows. There is no Firefox installers for Mac OSX and Linux from Mozilla.

ideato
ideato
more options

Chosen Solution

Hello to all, please try the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

thank you