Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how to get emails from outlook to mozilla thunderbird. password problems

more options

I can receive and send emails in Outlook, however I prefer to use Mozilla Thunderbird however having issues with Mozilla not recognising my password. I have just changed my password on both programs again and they are the same password, but still can't get emails in Thunderbird. I can send emails from Thunderbird just not receive them. Help please.

I can receive and send emails in Outlook, however I prefer to use Mozilla Thunderbird however having issues with Mozilla not recognising my password. I have just changed my password on both programs again and they are the same password, but still can't get emails in Thunderbird. I can send emails from Thunderbird just not receive them. Help please.

Chosen solution

All the new Microsoft email accounts seem to have turned off POP access. If that is what you use log into the Outlook site and check that.

Read this answer in context 👍 2

All Replies (4)

more options

Launch Thunderbird and go to File > New > Existing Mail Account. Then enter in your name, email address and password. Click Continue. Next select IMAP then the 'Manual Config button'

more options

Chosen Solution

All the new Microsoft email accounts seem to have turned off POP access. If that is what you use log into the Outlook site and check that.

more options

Thank you both Nikhil and Airmail for your help. Airmails help sorted the problem. Again thankyou very much both of you :)

more options

You haven't choose my answer as your question solution.... :(