This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Get an error message about sending password did not succeed

murray.mason
murray.mason
more options

When I open Mozilla I get following error message. Sending of password for user [email address] did not succeed. Mail server mail.bigpond.com responded invalid user name or password. Tried entering new password with no success Then spent over an hour with internet provider Telstra trying to solve problem but no luck. What might be relevant is I had performed a scan using Malwares just prior to this problem occurring

When I open Mozilla I get following error message. Sending of password for user [email address] did not succeed. Mail server mail.bigpond.com responded invalid user name or password. Tried entering new password with no success Then spent over an hour with internet provider Telstra trying to solve problem but no luck. What might be relevant is I had performed a scan using Malwares just prior to this problem occurring

Modified by Andrew

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

murray,

Are you still seeing this problem?

murray.mason
murray.mason Question owner
more options

Eventualy got Thunderbird working. Not sure how, just kept trying and eventualy could open. Suspect an update must have been issued to fix this problem. However now every time I open have to re-enter my password even if I select save password. Murray