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Firefox IOS indicates 6 devices connected when none are connected

  • 3 replies
  • 7 have this problem
  • 35 views
  • Last reply by richverne

richverne
richverne
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When trying to sync Firefox in IOS I get 'Sync not available' . When I tap the 'Clock' icon, under 'Synced devices' it indicated '6 device(s) connected'.

I have only my laptop and Ipad which I am trying to Sync?

Why does Firefox IOS think I have 6 devices connected?

Update 1: I uninstalled Firefox on my Ipad then reinstalled, retried Sync which failed and now it says 7 devices connected? Update 2: This is getting silly - I synced my Ipad using Itunes and Firefox on my Ipad now mirrors my Laptop. This is despite IOS Firefox still saying 'Sync not available'.

When trying to sync Firefox in IOS I get 'Sync not available' . When I tap the 'Clock' icon, under 'Synced devices' it indicated '6 device(s) connected'. I have only my laptop and Ipad which I am trying to Sync? Why does Firefox IOS think I have 6 devices connected? Update 1: I uninstalled Firefox on my Ipad then reinstalled, retried Sync which failed and now it says 7 devices connected? Update 2: This is getting silly - I synced my Ipad using Itunes and Firefox on my Ipad now mirrors my Laptop. This is despite IOS Firefox still saying 'Sync not available'.

Modified by richverne

Chosen solution

Update 3: Without having made any changes, Firefox on my Laptop now Syncs with my Ipad and the number of connected devices has been set back to 1 on Firefox IOS. 

When I request a Sync on Firefox IOS is still says 'Sync is unavailable' but the synchronisation actually takes place.
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All Replies (3)

Amit roy
Amit roy
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Your devices need to be on the new version of Sync in order for them to share information with each other. If any of your devices are still on the old Sync, you must unlink them before setting them up with the new Sync.

richverne
richverne Question owner
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That doesn't answer why my device (Ipad) mysteriously synced and why it says 7 devices connected, but thanks anyway.

richverne
richverne Question owner
more options

Chosen Solution

Update 3: Without having made any changes, Firefox on my Laptop now Syncs with my Ipad and the number of connected devices has been set back to 1 on Firefox IOS. 

When I request a Sync on Firefox IOS is still says 'Sync is unavailable' but the synchronisation actually takes place.

Modified by richverne