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problems with firefox

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by Happy112

goggs25
goggs25
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I am having issues with firefox on my windows 10 tablet every time i try to sign in to xbox.com or any other xbox website my keyboard will not pop up on screen it only does this when i click on the email box the keyboard appears for me when i click on password box

I am having issues with firefox on my windows 10 tablet every time i try to sign in to xbox.com or any other xbox website my keyboard will not pop up on screen it only does this when i click on the email box the keyboard appears for me when i click on password box

All Replies (6)

Happy112
Happy112
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Hello   goggs25,
As you seem to have this problem with   xbox.com   only:   have you tried posting your question here:

answers.microsoft.com/en-US/windows/forum/windows_10    ?

Please keep us informed   !

goggs25
goggs25 Question owner
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It has nothing to do with xbox.com I can sign in with edge and google chrome no problem

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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It's annoying when Firefox is inconsistent between sites and weird to get different behavior between fields on the same form.

Is Xbox Live sending you to the main Microsoft Account login page:

https://login.live.com/login.srf

Both boxes are a little nonstandard in their design, but in the same way, so that doesn't explain the difference.

Did you ever save your login for this site? In that case, Firefox might be trying to display something related to that. As a test, if it isn't already turned off, could you turn off the Password Manager feature (uncheck the box for "Remember logins for sites" which also governs whether Firefox tries to fill in logins for sites). See: Password Manager - Remember, delete and edit logins and passwords in Firefox.

goggs25
goggs25 Question owner
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No my password is not saved on my tablet I tried that link you provided but still got same issue the keyboard pops up for me to type in password but won't appear for me when i try to type in email

John99
John99
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I do not have a touch screen, so may not be able to help here. I understand Happy112has a touchscreen Windows 10, not sure about Jscher2000.

This could be a red herring but as you seem to have no add-ons I wonder if you could be using the multi process Firefox. Could I ask you to do this simple check: Key in to the addressbar or (copy and paste) 

about:support

Press the keyboard Enter you will then get the troubleshooting information page. Now please look down that page for the item 

Application Basics
  Multiprocess Windows

What is the value shown to the right of Multiprocess Windows ? Is it something beginning with a zero ? Like for instance 

0/2 (Disabled)

If there is a some value not beginning with zero it may possibly be related to your problem

Happy112
Happy112
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John99 said

I do not have a touch screen, so may not be able to help here. I understand Happy112has a touchscreen Windows 10, not sure about Jscher2000.

I am not experiencing any of goggs25 problems.
Providing a screenshot is impossible,   since the keyboard takes up close to   45%   of the screen,  thus covering the snipping tool.