This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cant download firefox

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by philipp

Ratkins
Ratkins
more options

I had Firefox as a browser. For some reason I got an error. "The profile is missing". Tried to install but it wont install because of the missing profile. I uninstalled the program but still was not able to reinstall.

I had Firefox as a browser. For some reason I got an error. "The profile is missing". Tried to install but it wont install because of the missing profile. I uninstalled the program but still was not able to reinstall.

All Replies (1)

philipp
philipp
  • Moderator
more options

hi Ratkins, please press windows-key + R and open: %appdata% a folder should open up - in there rename the folder labelled "Mozilla" to something like "Mozilla.old" and try to download/install/run firefox again.