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Firefox crashes: Crash ID: bp-46a111aa-56a2-4de4-8a92-722a52161011

  • 2 replies
  • 4 have this problem
  • 6 views
  • Last reply by FredMcD

chitrang.patel11
chitrang.patel11
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I cannot open a mizilla, it keep crashing. I tried to reinstall, restart my PC, nothing helped .

Crash ID: bp-46a111aa-56a2-4de4-8a92-722a52161011

I cannot open a mizilla, it keep crashing. I tried to reinstall, restart my PC, nothing helped . Crash ID: bp-46a111aa-56a2-4de4-8a92-722a52161011

Chosen solution

hi chitrang.patel11, this is a crash from two weeks back so i don't know if it will hold clues to the current issues on startup you're describing.

Please perform the following steps to give us a recent crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hi chitrang.patel11, this is a crash from two weeks back so i don't know if it will hold clues to the current issues on startup you're describing.

Please perform the following steps to give us a recent crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 49.0.1 Build ID 20160922113459 OS Windows 10 OS Version 10.0.10586

bp-46a111aa-56a2-4de4-8a92-722a52161011

Signature: OOM | small

System Memory Use Percentage 25

Attention Sumo's there are 30 related bug reports

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding