This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Attaching a file to a new message doesn't attach the file, it opens it.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Matt

Joel_S
Joel_S
more options

When writing a message, attaching a file opens the usual "Attach file(s)" pop-up window. At that point, selecting the the file and clicking the "open" button at the lower-right corner of the pop-up doesn't attach the file to the message, instead it opens the file. Going to Tools > options > Attachments > Outgoing doesn't seem to offer any options on this problem (re. attached screenshot) Thanks !

When writing a message, attaching a file opens the usual "Attach file(s)" pop-up window. At that point, selecting the the file and clicking the "open" button at the lower-right corner of the pop-up doesn't attach the file to the message, instead it opens the file. Going to Tools > options > Attachments > Outgoing doesn't seem to offer any options on this problem (re. attached screenshot) Thanks !
Attached screenshots

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.