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Firefox crashes on start even after reinstall

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by philipp

WaRoX
WaRoX
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bp-668f9381-4c4c-424b-a384-25eab2170105

I got my Firefox crashing on start today. It displays Mozilla Crash Reporter window. I tried safe mode - didn't work. Then I tried following: 1) Renamed my profile folder 2) Uninstalled Firefox (using "remove programs") 3) Downloaded new version and installed it Still crashes... Worked fine several days ago.

bp-668f9381-4c4c-424b-a384-25eab2170105 I got my Firefox crashing on start today. It displays Mozilla Crash Reporter window. I tried safe mode - didn't work. Then I tried following: 1) Renamed my profile folder 2) Uninstalled Firefox (using "remove programs") 3) Downloaded new version and installed it Still crashes... Worked fine several days ago.

All Replies (1)

philipp
philipp
  • Moderator
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hi WaRoX, thanks for providing a crash id. this crash is caused by the websense security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox