This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The .png image in my .html signature field no longer appears in outgoing e-mail.

more options

I have used Thunderbird as my work e-mail program for years. My outgoing messages automatically include an .html signature file at the end. The .html signature file has both text (my contact info) and a .png image (my logo). A couple of months ago the .png file stopped appearing in the signature field, leaving an empty box in its place. The text portion of the signature file is unchanged.

Thunderbird does not produce an error or warning message; it merely sends the e-mail without the .png image appearing in the signature field. The receipients receive my e-mail intact, except for the missing .png image in the signature field.

I use Win 7 Professional (64-bit) and the latest versions of Thunderbird and Kaspersky Internet Security.

The account settings in Thunderbird point accurately to the correct location of the .html signature file on my computer's hard drive. The signature file itself is not corrupted.

Any suggestions?

Thanks.

Andrew Kemp.

I have used Thunderbird as my work e-mail program for years. My outgoing messages automatically include an .html signature file at the end. The .html signature file has both text (my contact info) and a .png image (my logo). A couple of months ago the .png file stopped appearing in the signature field, leaving an empty box in its place. The text portion of the signature file is unchanged. Thunderbird does not produce an error or warning message; it merely sends the e-mail without the .png image appearing in the signature field. The receipients receive my e-mail intact, except for the missing .png image in the signature field. I use Win 7 Professional (64-bit) and the latest versions of Thunderbird and Kaspersky Internet Security. The account settings in Thunderbird point accurately to the correct location of the .html signature file on my computer's hard drive. The signature file itself is not corrupted. Any suggestions? Thanks. Andrew Kemp.

Chosen solution

Does the image appear during message composition? If properly set up, it should appear immediately as part of the signature but if not, Thunderbird can not or no longer find it for some reason, perhaps because the file was relocated. Also see the Signatures article.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Does the image appear during message composition? If properly set up, it should appear immediately as part of the signature but if not, Thunderbird can not or no longer find it for some reason, perhaps because the file was relocated. Also see the Signatures article.

more options

It turned out that the .png file was, indeed, relocated. Once the location was corrected, all became well.

Thank you.

Andrew.