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I do not have the same functionality in Facebook as I do using Chrome, Live video options do not show up in Firefox

  • 3 replies
  • 3 have this problem
  • 20 views
  • Last reply by cor-el

Storyteller
Storyteller
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My Facebook page does not show any functionality for doing Facebook LIve when I use Firefox, but if I use Chrome then the Facebook Live buttons & functionality is all there. How do I update/fix this issue?

My Facebook page does not show any functionality for doing Facebook LIve when I use Firefox, but if I use Chrome then the Facebook Live buttons & functionality is all there. How do I update/fix this issue?

All Replies (3)

Andrew
Andrew
  • Moderator
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Storyteller
Storyteller Question owner
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Made NO difference, Maybe the problem is with Firefox's security settings. I rally don't want to use Chrome.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you attach a screenshot?

  • use a compressed image type like PNG or JPG to save the screenshot
  • make sure you do not exceed the maximum size of 1 MB

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. When you are in private browsing mode then Firefox can show a shield icon at the left end of the location/address bar that some content is affected.

You can disable this feature in "Options/Preferences > Privacy" or via the about:privatebrowsing page that get when you open a New Private Window.

  • Options/Preferences > Privacy: "Use Tracking Protection in Private Windows"

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.