This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by philipp

pzaman
pzaman
more options

My Firefox browser started crashing with "Mozilla Crash Report" and does not open up. The latest crash report ID is: Crash ID: bp-00a1a37a-49cc-4c74-95c5-3463b2170128

Kindly help

Thanks Perween Zaman

My Firefox browser started crashing with "Mozilla Crash Report" and does not open up. The latest crash report ID is: Crash ID: bp-00a1a37a-49cc-4c74-95c5-3463b2170128 Kindly help Thanks Perween Zaman

All Replies (2)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 51.0.1 Build ID 20170125094131 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: mozilla::net::nsStandardURL::EqualsInternal

qipcap.dll = Websense Data Endpoint

dlumd11.dll = DisplayLink Core Software = DisplayLink Corp

This is for Sumo's Related Bugs 1313085 NEW --- Crash in mozilla::net::nsStandardURL::EqualsInternal [Websense]

Update your Websense. If the problem continues, disable it.

philipp
philipp
  • Moderator
more options

hi pzaman, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox