This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Scribe

hcheemayy
hcheemayy
more options

Crash ID: bp-56a1bdfd-f8ac-47b1-b2ad-0f7d42170130

Firefox keeps crashing even in safe mode. Does not even open the browser. Tried to uninstall and install again. Same problem.

Crash ID: bp-56a1bdfd-f8ac-47b1-b2ad-0f7d42170130 Firefox keeps crashing even in safe mode. Does not even open the browser. Tried to uninstall and install again. Same problem.

All Replies (1)

Scribe
Scribe
more options

Hi, this seems to be caused by Websense/Forcepoint software, so if you have it on your system or within your organization, perhaps you could if possible, try updating or disabling it. Also see Old versions of Websense cause startup crashes in Firefox.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!