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I create animated Greeting cards .gif and my recipients do not see the cards opening, just the top/front of the card. Can TB send animated .gif?

Bibb
Bibb
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I create animated Greeting cards and save them in .gif. For decades I've been doing that and my recipients sees the card open to all four panels, -like a regular store bought card-, but ever since I'm with TB, two months now, my recipients do not see their card opening. Is there a way I can set TB to send animated .gif I created myself? Thanks

I create animated Greeting cards and save them in .gif. For decades I've been doing that and my recipients sees the card open to all four panels, -like a regular store bought card-, but ever since I'm with TB, two months now, my recipients do not see their card opening. Is there a way I can set TB to send animated .gif I created myself? Thanks

Chosen solution

Thanks Bruce for replying, I did send a card and it did open for me, I sent one via Gmail and it did open for me also. So it must be only my friend whom I sent a Birthday card yesterday that it did not open, she informed me. I also sent the card via Gmail and she just informed me it did not open! I just sent it to her again using my Outlook email!

Thanks for your help and your time!

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All Replies (3)

user1121639
user1121639
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Recipients are supposed to see the .gif animated, so something is going wrong.

If you send an e-mail with a .gif to yourself, do you see it animated in the e-mail you receive?

Bibb
Bibb Question owner
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Chosen Solution

Thanks Bruce for replying, I did send a card and it did open for me, I sent one via Gmail and it did open for me also. So it must be only my friend whom I sent a Birthday card yesterday that it did not open, she informed me. I also sent the card via Gmail and she just informed me it did not open! I just sent it to her again using my Outlook email!

Thanks for your help and your time!

user1121639
user1121639
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The problem is that person's computer is not displaying GIFS properly. She will have to get help for her computer.