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Request for support is preventing me from accessing e-mail located using Search

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by tijiay

tijiay
tijiay
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I am trying to locate older e-mail by using the search function. I am finding the messages I want to access, but when I click on them, up comes the message asking me to donate to Thunderbird, and can't get past that to read the e-mail.

This is not happening with all of the e-mail located using the search function. But it is happening with some of it (the one's I really need to read!)

Any suggestions very welcome for how to get past the donation request message! (I'm using version 52.01)

Tom

I am trying to locate older e-mail by using the search function. I am finding the messages I want to access, but when I click on them, up comes the message asking me to donate to Thunderbird, and can't get past that to read the e-mail. This is not happening with all of the e-mail located using the search function. But it is happening with some of it (the one's I really need to read!) Any suggestions very welcome for how to get past the donation request message! (I'm using version 52.01) Tom

Chosen solution

Follow the instructions in the article and rebuild the Global Database. https://support.mozilla.org/kb/rebuilding-global-database

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All Replies (4)

christ1
christ1
  • Top 25 Contributor
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Please post a screenshot. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

tijiay
tijiay Question owner
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Thanks for your reply.

Screen shot 1 shows the search request and messages located.

Screen shot 2 shows what happens when I click on "RK-November...:" This gives me a list of 2 messages and the donation screen - if I click on either message, I can read it. So no problem here getting past the donation screen.

Screen shot 3 shows what happens when I click on "Suit 802" - no message is listed - only the support screen.

Screen shot 4 shows the same thing when I click on "FW-903 Renovation" - no message is listed - only the support screen.

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

Follow the instructions in the article and rebuild the Global Database. https://support.mozilla.org/kb/rebuilding-global-database

tijiay
tijiay Question owner
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Many thanks Christ1. That solved it!

Tom