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Folder pane opens, sometimes

  • 4 replies
  • 3 have this problem
  • 3 views
  • Last reply by Outernaut

Outernaut
Outernaut
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When I start TB, it often times doesn't open the left pane. I have to close and re-open several times before the folders show up. I uninstalled and installed the latest update - no changes. See images. I have, Reinstalled it. Updated it Disabled all add-ons. Ran in safe mode

My Layout (AKA View) setting is: Classic, Folder, Message.

It takes 3 - 5 re-starts of TB to get the left to show up. When it doesn't show up, I can only create a message, nothing else.

Images attached. Left = Actual problem Right = Should be.

Ideas?

When I start TB, it often times doesn't open the left pane. I have to close and re-open several times before the folders show up. I uninstalled and installed the latest update - no changes. See images. I have, Reinstalled it. Updated it Disabled all add-ons. Ran in safe mode My Layout (AKA View) setting is: Classic, Folder, Message. It takes 3 - 5 re-starts of TB to get the left to show up. When it doesn't show up, I can only create a message, nothing else. Images attached. Left = Actual problem Right = Should be. Ideas?
Attached screenshots

Chosen solution

You might want to delete foldertree.json from the profile folder: Help/Troubleshooting Information, click Open Folder, close TB, delete the file.

http://kb.mozillazine.org/Empty_folder_pane

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All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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It looks like you are using Folder Pane Colors or some such addon. Does it happen if you have addons disabled?

If yes, which addon is causing the problem?

Outernaut
Outernaut Question owner
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Wayne Mery said

It looks like you are using Folder Pane Colors or some such addon. Does it happen if you have addons disabled? If yes, which addon is causing the problem?

Yes. I have loaded TB with all add-ons disabled, Re-booted and re-loaded, same results. I tried it several days without any add-ons, and it is still loading sometimes, most-times not.

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

You might want to delete foldertree.json from the profile folder: Help/Troubleshooting Information, click Open Folder, close TB, delete the file.

http://kb.mozillazine.org/Empty_folder_pane

Outernaut
Outernaut Question owner
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sfhowes said

You might want to delete foldertree.json from the profile folder: Help/Troubleshooting Information, click Open Folder, close TB, delete the file. http://kb.mozillazine.org/Empty_folder_pane

Thanks sfhowes this seems to have fixed the problem. I very much appreciate your help.