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Why crasht Windows 10 when I start Thunderbird

jellezijlstra2017
jellezijlstra2017
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The last week's Windows 10 is crashing with a blue screen, sometimes , when I start Thunderbird ( screen: Kmode exception, Tcip) I have Thunderbird 52.1.1 32 bits. Thunderbird starts, but within a second W10 crashes. It happens not always, sometimes a couple of days not, and than 2 times a day. It happens also when I start the PC from sleeping mode. I switched already off the extension of Mcafee spam in Thunderbird, but that doesn't helps

What can I do to prevent this? Windows 10 is not crashing with other programs. I have an up to date Windows 10 and an up to date McAfee. For malware etc. I am also checking my pc with malware byte and Hitman pro.

I am not sure, but I think it happens after the last update of Thunderbird.

The last week's Windows 10 is crashing with a blue screen, sometimes , when I start Thunderbird ( screen: Kmode exception, Tcip) I have Thunderbird 52.1.1 32 bits. Thunderbird starts, but within a second W10 crashes. It happens not always, sometimes a couple of days not, and than 2 times a day. It happens also when I start the PC from sleeping mode. I switched already off the extension of Mcafee spam in Thunderbird, but that doesn't helps What can I do to prevent this? Windows 10 is not crashing with other programs. I have an up to date Windows 10 and an up to date McAfee. For malware etc. I am also checking my pc with malware byte and Hitman pro. I am not sure, but I think it happens after the last update of Thunderbird.

All Replies (4)

Wayne Mery
Wayne Mery
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  1. 1 disable McAfee Anti-spam in Thunderbird addons
  1. 2 if you are bluescreening you have a hardware problem or a software kernel problem that is caused either by hardware drivers, OS or other kernel mode software like AV software
jellezijlstra2017
jellezijlstra2017 Question owner
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Thank you, Wayne Mery 1. I disabled already McAfee Anti spam 2. I checked already the updates for drivers and updated AV etc. That didn't help.

But why happens this only if I start Thunderbird? Then it must have something to do with Thunderbird (?)

Wayne Mery
Wayne Mery
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Start Windows in safe mode. If Thunderbird then doesn't crash Windows, the cause definitely isn't Thunderbird

jellezijlstra2017
jellezijlstra2017 Question owner
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Thank you Wayne Mery I started Windows in the safe mode and there were no crashes any more. But.......also back to the normal Windows mode: no crashes so far. If windows crashes again, I will try again your solution. I hope that will never be necessary...