Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since the Firefox 53 update Netflix stalls and videos cannot play but it works fine on other browsers. What is the problem and how can it be fixed?

  • 1 reply
  • 3 have this problem
  • 9 views
  • Last reply by gaurav1999

Guy.B
Guy.B
more options

Since the Firefox update, Netflix works fine until I arrive at the landing page for videos. it takes time to load, navigation stalls, videos will not play, and the screen freezes. Netflix works on other browsers. I use Bitdefender.

Since the Firefox update, Netflix works fine until I arrive at the landing page for videos. it takes time to load, navigation stalls, videos will not play, and the screen freezes. Netflix works on other browsers. I use Bitdefender.

All Replies (1)

gaurav1999
gaurav1999
more options

Hey Guy.B

I believe that this maybe because of your adobe flash player. If it is not installed then please install it and try more with the updated version. Also keep JS on , modern sites don't even open without it. I think this will help you.


Have a Happy Movies/Shows with FireFox.

Regards gaurav1999