This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Upgraded to Thunderbird 52.2.1.6382. Now my ESET firewall is blocking it.

  • 4 replies
  • 3 have this problem
  • 1 view
  • Last reply by petro604

petro604
petro604
more options

My Thunderbird just autoupdated to 52.2.1.6382. It appears to be working OK, except my ESET firewall started blocking it because the path seemingly changed. Strangely, the path shown in the warning is C:\Program Files (x86)\Mozilla Thunderbird\updated\thunderbird.exe.

I've tried launching TB as Administrator directly from C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe and the same thing happens.

When I look, there is no "updated" folder. I don't want to change the firewall rule because I don't understand what's happening here. I'm running Windows 7 (x64), ESET smart security ver8

My Thunderbird just autoupdated to 52.2.1.6382. It appears to be working OK, except my ESET firewall started blocking it because the path seemingly changed. Strangely, the path shown in the warning is C:\Program Files (x86)\Mozilla Thunderbird\updated\thunderbird.exe. I've tried launching TB as Administrator directly from C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe and the same thing happens. When I look, there is no "updated" folder. I don't want to change the firewall rule because I don't understand what's happening here. I'm running Windows 7 (x64), ESET smart security ver8

Chosen solution

Problem solved. I was not able to find the exact cause or where the fault lay. The only thing I could find was the path entry in HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore. Not much help. I rebooted and found that the problem solved itself. Maybe the ESET firewall needed a clearing out.

Read this answer in context 👍 0

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

C:\Program Files (x86)\Mozilla Thunderbird\updated\thunderbird.exe is the TEMPORARY location of the updated program. It sounds like you haven't fully updated.

petro604
petro604 Question owner
more options

Yes, I assumed it's the temporary location, but that folder isn't there any more. Since the executable is in the C:\Program Files (x86)\Mozilla Thunderbird, I don't understand why the update path persists.

I suppose I'll also try rummaging through the registry or re-installing Thunderbird and see what happens.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Forget the registry

Start Windows in safe mode. Delete the directory "Mozilla Thunderbird" in %ProgramFiles(x86)% Restart Windows Redownload and reinstall Thunderbird from http://getthunderbird.com/

petro604
petro604 Question owner
more options

Chosen Solution

Problem solved. I was not able to find the exact cause or where the fault lay. The only thing I could find was the path entry in HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore. Not much help. I rebooted and found that the problem solved itself. Maybe the ESET firewall needed a clearing out.