Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

private window does not open as private and audio not downloading properly

  • 2 replies
  • 16 have this problem
  • 1 view
  • Last reply by cor-el

more options

When I open a private window, it appears not as private, but as shown in the image.

When I open a private window, it appears not as private, but as shown in the image.

All Replies (2)

more options

Hi, can I ask you what version of Firefox you have installed and what operating system you're running?

Have you also tried refreshing Firefox from Help/Troubleshooting Information?

more options

Are you possibly in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History)?

  • Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history"
    "Always use Private Browsing mode"

In that case all windows you open are automatically Private Browsing mode windows and you do not see any confirmation whether PB mode is active. You can see this by the missing of the "New Window" item in the File menu to open a regular window.

Modified by cor-el