This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Please please please help. Work from home. Today, cannot open hyperlinks in Outlook email to firefox

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by mattcamp

chelev123
chelev123
more options

Yesterday, hyperlinks worked perfectly. Today, they are not working. I work from home and need to access things such as websites, webex conferences, etc. from hyperlinks in my emails - I use Outlook. When I click on, highlight and try to open a hyperlink, nothing happens. If I go into a native mail, such as yahoo mail on the internet, the hyperlinks open fine, so I know it isn't a website issue. Please help me, I must be able to access hyperlinks from Outlook emails.

Yesterday, hyperlinks worked perfectly. Today, they are not working. I work from home and need to access things such as websites, webex conferences, etc. from hyperlinks in my emails - I use Outlook. When I click on, highlight and try to open a hyperlink, nothing happens. If I go into a native mail, such as yahoo mail on the internet, the hyperlinks open fine, so I know it isn't a website issue. Please help me, I must be able to access hyperlinks from Outlook emails.

All Replies (1)

mattcamp
mattcamp
more options

You might have another browser as default browser instead of Firefox.

Maybe you have another browser installed that doesn't work and your system tries to open links with it but it fails.

Make sure that in Firefox options, under General tab the setting Always check if Firefox is your default browser is selected, as shown in the attached screenshot.