Addons not loading
Addons is not loading. The loading circle keeps turning. I went to troubleshooting - show in finder - and was able to delete compatibility.ini but am not seeing extensions.json, extensions.ini, extensions.sqlite, please advise. Also the direct link: https://addons.mozilla.org/en-US/firefox/ is not working. The page loads and is searcable but when I click ADD TO FIREFOX, nothing happens.
Please advise/thanks.
Chosen solution
The Troubleshooting shows that there is a problem with initializing the extensions manager.
How did you go to the Firefox profile folder?
The extensions.json and extensions.ini files should be there, other may not (were used in older Firefox versions).
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder - http://kb.mozillazine.org/Profile_folder_-_Firefox
You can create a new profile to test if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
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Chosen Solution
The Troubleshooting shows that there is a problem with initializing the extensions manager.
How did you go to the Firefox profile folder?
The extensions.json and extensions.ini files should be there, other may not (were used in older Firefox versions).
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder - http://kb.mozillazine.org/Profile_folder_-_Firefox
You can create a new profile to test if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.