This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why doesnt youtube work?

  • 4 replies
  • 36 have this problem
  • 6 views
  • Last reply by FredMcD

more options

when i google something and it give me a video option i click on it. it takes me to YouTube, but all that loads is a black screen and the rest is white. there is no writing and in my address bar it says everything is working just fine. adds with video in them work just fine but when i go to YouTube, click on a video, i get a black video screen & and everything else is white, no writing, no play button, how do i fix this.

when i google something and it give me a video option i click on it. it takes me to YouTube, but all that loads is a black screen and the rest is white. there is no writing and in my address bar it says everything is working just fine. adds with video in them work just fine but when i go to YouTube, click on a video, i get a black video screen & and everything else is white, no writing, no play button, how do i fix this.
Attached screenshots

Chosen solution

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Read this answer in context 👍 5

All Replies (4)

more options

Chosen Solution

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

You have several YouTube add-ons. They could be the problem.

more options

i did the safemode and disabled everything and it worked. so i rebooted with everything working and started disabling things till i figured out what was making it not work and it was this addon that firefox told me to add when youtube wasnt working the first time.

HTML5 video everywhere! 0.3.8 by lejenome

more options

That was very good work. Well done.