This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by AnaWinston

jkleinman
jkleinman
more options

ID: b0d228d7-1265-47c5-a9f2-6a80d1170918

Since upgrading to latest version FF crashed 5-10x a day during routine browsing. The easiest way to get it to crash is to view a Youtube video though that's far from the only way to make it happen.

I've refreshed firefox as well as tried safemode to no avail. Short of uninstalling and trying to find an older version could sure use some help.

ID: b0d228d7-1265-47c5-a9f2-6a80d1170918 Since upgrading to latest version FF crashed 5-10x a day during routine browsing. The easiest way to get it to crash is to view a Youtube video though that's far from the only way to make it happen. I've refreshed firefox as well as tried safemode to no avail. Short of uninstalling and trying to find an older version could sure use some help.

All Replies (2)

jkleinman
jkleinman Question owner
more options

bp-b0d228d7-1265-47c5-a9f2-6a80d1170918 9/18/2017 6:13 AM bp-939a5dc5-92f9-4686-8633-44c281170915 9/15/2017 2:06 PM bp-3975a231-46f9-4b2d-84a2-fd4131170915 9/15/2017 6:08 AM bp-f24ccdd6-2258-4a25-a89c-d42341170914 9/14/2017 12:36 PM bp-ed68edbb-2729-4c7d-a665-d0eaa1170914 9/14/2017 12:20 PM

Startup Crash

False

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x4 User Comments Total Virtual Memory 4,294,836,224 bytes (4 GB) Available Virtual Memory 3,049,349,120 bytes (2.84 GB) Available Page File 8,877,260,800 bytes (8.27 GB) Available Physical Memory 8,248,926,208 bytes (7.68 GB) System Memory Use Percentage 51 EMCheckCompatibility

True

App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x1916, AdapterSubsysID: 505317aa, AdapterDriverVersion: 21.20.16.4550 FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- D3D11 Layers? D3D11 Layers+

Processor Notes processor_prod-processor-i-0a4196d78ddbdbfd6_1390; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang

Modified by cor-el

AnaWinston
AnaWinston
more options

In the latest version of Firefox I have also had this issue using Windows 10.

I have been able to resolve the issue by running Firefox in compatibility mode for Windows 8 (even though we are using Windows 10).

1) Right click on your Firefox link or Firefox.exe executable. 2) Select Properties 3) Select the Compatibility Tab 4) Check the box that says "Run this program in compatibility mode for:" 5) Make sure Windows 8 is selected in the drop down menu

Alternatively, if you want to try downgrading to version 54, it seems some users have reported not having this issue in that version.

Read this web page if you would like to go that route: https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no

Hopefully it will get patched soon. My guess is it is related the Creator update or some update since then.