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Issue with opening links or emails

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

greengirl1
greengirl1
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I cannot open links or documents/emails on some websites with Firefox in Privacy Mode but can when I am not using the private window or another browser. For one ticket site it just does nothing when I click on Get Tickets and for the email I get an error message from that website that "The message center is not available" (I have checked with the website and they say it is Firefox not their site). it is not on all sites so assume there is an issue with Firefox and the specific links on these sites??

I cannot open links or documents/emails on some websites with Firefox in Privacy Mode but can when I am not using the private window or another browser. For one ticket site it just does nothing when I click on Get Tickets and for the email I get an error message from that website that "The message center is not available" (I have checked with the website and they say it is Firefox not their site). it is not on all sites so assume there is an issue with Firefox and the specific links on these sites??

All Replies (2)

spgalla1
spgalla1
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Just curious when you're private browsing can you get to google.com?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. When you are in private browsing mode then Firefox can show a shield icon at the left end of the location/address bar that some content is blocked.

You can disable this feature in "Options/Preferences -> Privacy" or via the about:privatebrowsing page that get when you open a New Private Window.

  • Options/Preferences -> Privacy: "Use Tracking Protection in Private Windows"

You can set this pref to true on the about:config page to see more Tracking Protection choices in "Options/Preferences -> Privacy".

  • privacy.trackingprotection.ui.enabled