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Firefox crashes

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by peteybois

peteybois
peteybois
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After installing the Microsoft fall creators 1709 update, Firefox crashes about 20 seconds AFTER I close it. when I close Firefox, it closes but it is still listed in Task Manager, not as a running App but as a "Background process." If I do not highlight it and click "End Task" in Task Manager, in other words do nothing, the Firefox crash reporter pops up after about 20 seconds and says Firefox has crashed. It also does this in safe mode. I've tried everything to fix it, including doing a system file check and reinstalling Firefox but nothing has fixed this. I am sure you are aware of the problem and hopefully we will get a fix in your next Firefox update, or be informed of a way to fix it. Thank you.

After installing the Microsoft fall creators 1709 update, Firefox crashes about 20 seconds AFTER I close it. when I close Firefox, it closes but it is still listed in Task Manager, not as a running App but as a "Background process." If I do not highlight it and click "End Task" in Task Manager, in other words do nothing, the Firefox crash reporter pops up after about 20 seconds and says Firefox has crashed. It also does this in safe mode. I've tried everything to fix it, including doing a system file check and reinstalling Firefox but nothing has fixed this. I am sure you are aware of the problem and hopefully we will get a fix in your next Firefox update, or be informed of a way to fix it. Thank you.

Chosen solution

Hello Tyler.. Firefox 56.0.2 worked perfectly! Thanks much for your help.

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All Replies (5)

user633449
user633449
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There is a new version of Firefox that came out today, 56.0.2, which fixes several crashes. can you try updating to that version and let me know if you still have any crashes?

peteybois
peteybois Question owner
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Yes, I will try the new version and let you know. Thanks.

peteybois
peteybois Question owner
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My Firefox updater says I have the latest version, 56.0.1. I guess I'll have to wait until it's posted for distribution.

Shadow110
Shadow110
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Go here for Full Version Installers : https://www.mozilla.org/firefox/all/

If still crashes we need the numerical URL from this please : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support


Please let us know if this solved your issue or if need further assistance.

peteybois
peteybois Question owner
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Chosen Solution

Hello Tyler.. Firefox 56.0.2 worked perfectly! Thanks much for your help.