This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird times out when downloading outlook office365 messages with attachments.

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by Wayne Mery

fitzyyy
fitzyyy
more options

We have a Thunderbird client that when downloading some emails with attachments times out and after beginning to download the email. The email is held on Microsoft Exchange online and shows perfectly in the web browser interface of exchange so I know the email is OK online. I have upgraded Thunderbird to the latest version with no effect on this problem. Thunderbird is configured to download from outlook.office365.com using port 993. I have tried an inbox repair by right clicking on the inbox, selecting properties and selecting "repair" but this has no effect. The email with the attachments still times out. Can you suggest anything else to try?

We have a Thunderbird client that when downloading some emails with attachments times out and after beginning to download the email. The email is held on Microsoft Exchange online and shows perfectly in the web browser interface of exchange so I know the email is OK online. I have upgraded Thunderbird to the latest version with no effect on this problem. Thunderbird is configured to download from outlook.office365.com using port 993. I have tried an inbox repair by right clicking on the inbox, selecting properties and selecting "repair" but this has no effect. The email with the attachments still times out. Can you suggest anything else to try?

Modified by Wayne Mery

All Replies (3)

fitzyyy
fitzyyy Question owner
more options

I also uninstalled Thunderbird and reinstalled it.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please try the beta at http://www.mozilla.org/en-US/thunderbird/channel/ and post your results

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Wayne Mery said

Please try the beta at http://www.mozilla.org/en-US/thunderbird/channel/ and post your results

fitzyyy,

Version 60 is out. Did you have good results??