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Firefox delay when scrolling

  • 5 replies
  • 3 have this problem
  • 1 view
  • Last reply by philipp

ratwar
ratwar
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Just upgraded to quantum although this problem has been there for a while. I have tried just about everything. Firstly, there is a delay while loading sites that is certainly not there for Chrome. Then when scrolling, the response is delayed for a second or more again unlike Chrome. Can someone please help?

Thank You

Just upgraded to quantum although this problem has been there for a while. I have tried just about everything. Firstly, there is a delay while loading sites that is certainly not there for Chrome. Then when scrolling, the response is delayed for a second or more again unlike Chrome. Can someone please help? Thank You

All Replies (5)

philipp
philipp
  • Moderator
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hi ratwar, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum (or if it's to long through a site like https://pastebin.mozilla.org/ and provide the link here)?

this might give us a clue what is going on. thank you!

Bonzadog
Bonzadog
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Hello, WIn 10 Pro, 32GB RAM, I7 processor Kaspersky Total Security all set to protect except Banner (Advert blocker = off)

I have this long delay about 2-3 seconds with scrolling and 4-5 seconds with typing text.This effect comes in bursts. 

I have started in safe mode - no improvement and also un-installed and re-installed Firefox ignoreing old data and I still get this delay.

I download Opera as for a comparison test and these was no delay at all. (not using Operas VPN). I have persomed 2 Full scans, one with kaspersky and one with the MS Malware programme.

Here is the require data: https://pastebin.mozilla.org/9074748

I hope you cann assist and hope it not a virus problem.

philipp
philipp
  • Moderator
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thanks for reporting this. please see if this change can workaround the performance problem?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

Bonzadog
Bonzadog
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@phillllipp

SLow even if I disable Kaspersky.

Yes, that did improve the scrolling speed.

So now I need to find out what service it is that is causing the delays.

Can you advise me further?

philipp
philipp
  • Moderator
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it would be some external software on your system hooking into the browser somehow. unfortunately the about:support info didn't say what exactly it is. realplayer would be one piece of software that we know to cause these issues...